Data
Information we collect
A project enquiry may include your name, organisation, email address, phone number, service required and project description. If you choose to upload them, it may also include photographs, drawings and PDF specifications.
Privacy
Privacy Policy
Arctec Services collects only the contact, project and website-use information reasonably needed to respond to enquiries, prepare quotes, operate the website and improve its services.
Last updated: 22 July 2026
Use
How information is used
Information is used to assess and respond to enquiries, prepare pricing, contact you about the project, coordinate requested work, maintain enquiry records and protect the website from misuse. Arctec does not sell enquiry information.
Providers
Service providers
The website uses Cloudflare Turnstile for abuse prevention, SMTP2GO to deliver enquiry emails, and Google Tag Manager, Google Analytics and Google Ads to measure website use and enquiries. These providers may process technical information such as IP address, browser details, page activity and security signals under their own privacy terms.
Cookies
Cookies and analytics
Security, analytics and advertising services may use cookies or similar browser storage. Browser settings can be used to restrict cookies, although some security or form functions may then work differently.
Storage
Storage and retention
Enquiry records and uploaded files are stored in access-controlled website systems and may also be included in business email. They are retained only for as long as reasonably needed for quoting, project administration, record-keeping, security and legal obligations, then deleted or de-identified when no longer required.
Contact
Access, correction or deletion
To ask what information Arctec holds about you, request a correction or ask for deletion where applicable, call 03 9465 0622 or write to Arctec Services Pty Ltd, Unit 3/30-31 The Concord, Bundoora VIC 3083. Identity may need to be confirmed before a request is completed.